I read a Harvard Business Review article, “Your New Hires Won’t Succeed Unless You Onboard Them Properly,” that highlighted the importance of proper onboarding for talent retention. The writer pointed out that companies that streamline the steps and interactions needed to make a new hire’s first days successful and welcoming see less turnover. In essence, companies that are intentional about laying the right foundation will receive better results.
Likewise, I think project editors have to be intentional about laying the right foundation with authors. When a manuscript transmits, I reach out via email to the author to make introductions. At that time, I briefly recount what the author can expect during the production process, highlight important dates (like editing review and formatting review), confirm those dates work for the author, and ask if the author has questions about any aspect of the process. In my experience, authors feel good about the process when this occurs. For them, the editor becomes a real person, invested in the authors’ work. For me, I learn how responsive a writer is and whether I need to request modifications to a project’s time line before production begins.
Proper onboarding indeed!
